Bepex Live Privacy Policy —
Your Data, Our Responsibility

1. Who We Are

Bepex live ("we", "us", "our", "the platform") operates the online entertainment platform available at bepexlive.com and through the bepex live mobile app. The platform is designed and operated specifically for adult players in Pakistan, with all transactions processed in Pakistani Rupees (PKR).

This Privacy Policy applies to all personal data collected and processed by bepex live in connection with the use of our website, mobile application, customer support services, and promotional communications. It applies to registered account holders and to visitors who have not yet created an account.

By registering an account or continuing to use the bepex live platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform and contact our support team to have any existing account closed.

2. Data We Collect

Bepex live collects personal data through several channels — directly from you when you register or use the platform, automatically when you interact with the site or app, and from third-party service providers where necessary for payment processing and identity verification. The following table summarises the main categories of data collected:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data as part of standard account operations. Where identity documents submitted for KYC contain such information incidentally, it is not separately processed or retained beyond the verification step.

3. How We Use Your Data

Bepex live uses the personal data collected for specific, defined purposes. We do not use your data for purposes beyond those listed here without first obtaining your consent or establishing a new lawful basis for doing so:

• Account Management: To create and maintain your player account, verify your identity, process login requests, and manage account settings including responsible gaming limits.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets, and to maintain accurate transaction records.
• Identity Verification (KYC): To verify that you are who you claim to be, that you are at least 18 years of age, and that your payment methods are registered in your own name.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct. This includes analysis of usage patterns and technical data.
• Customer Support: To respond to your queries, complaints, and support requests, and to maintain records of those interactions for quality and training purposes.
• Platform Improvement: To understand how players use bepex live, identify technical issues, and improve the overall experience — including game selection, deposit flows, and promotional relevance.
• Responsible Gaming: To monitor player activity for signs of problematic gambling behaviour and to enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Promotional Communications: Where you have opted in, to send you information about bonuses, promotions, and platform updates relevant to Pakistan players. You can opt out at any time through your account settings or by contacting support.
• Legal Compliance: To meet any legal or regulatory obligations that apply to the operation of the platform, including record-keeping and responding to lawful requests from authorities.

4. Legal Basis for Processing

Bepex live processes your personal data on one or more of the following lawful bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and bepex live — including account creation, payment processing, and delivering the gaming services you have requested.
• Legitimate Interests: Processing that is in the legitimate interests of bepex live or a third party, provided those interests are not overridden by your own rights — such as fraud prevention, platform security, and improving our services.
• Legal Obligation: Processing necessary to comply with a legal obligation applicable to bepex live — such as KYC requirements, record retention, and responding to lawful authority requests.
• Consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

Bepex live does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited, defined circumstances:

• Payment Processors: When you make a deposit or withdrawal in PKR, your transaction data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank — to facilitate that transaction. Each of these providers operates under their own privacy policy and data protection obligations.
• Identity Verification Providers: If we use a third-party KYC service to help verify your identity, the minimum necessary data — typically your name, date of birth, and identity document — is shared with that provider for verification purposes only.
• Technology & Hosting Partners: Service providers who host the bepex live platform, provide database services, or support platform operations may have access to data in the course of providing those services. These providers are contractually bound to handle your data only as instructed by bepex live and not for their own purposes.
• Legal Authorities: Where required by applicable law, or in response to a valid legal request from a law enforcement agency or court, bepex live may be required to disclose personal data. We will always seek to limit such disclosures to the minimum required.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bepex live's business, player data may be transferred as part of that transaction. If this occurs, affected players will be notified via the email address on their account before the transfer takes effect.

6. Payment Data & PKR Transactions

All financial transactions on bepex live are conducted in Pakistani Rupees (PKR). The payment methods currently supported — JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets — each handle payment data under their own security standards and privacy policies.

When you initiate a deposit or withdrawal on bepex live, the following applies to your payment data:

• Bepex live does not store your full payment credentials (such as full card numbers or mobile wallet PINs). We retain only the transaction reference number, payment method type, amount, and status.
• Payment data is transmitted over encrypted connections. Bepex live never requests payment credentials via email, SMS, or live chat.
• Transaction records are retained for the period required to meet our record-keeping obligations and to support any future dispute resolution.
• All payment methods must be registered in your own name. Bepex live may request verification of your payment method as part of the KYC or withdrawal approval process.

If you have a query about how a specific payment provider handles your data, please refer to that provider's privacy policy directly. Bepex live is not responsible for data handling practices of third-party payment processors beyond what is described in this policy.

7. Data Retention

Bepex live retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to meet our legal and operational obligations. The following general retention guidelines apply:

• Active Accounts: Personal data associated with an active account is retained for the duration that the account remains open and active.
• Closed Accounts: Following account closure — whether voluntary or as a result of a breach — we retain the minimum necessary data for a period of up to seven years to meet record-keeping requirements and to support any dispute or investigation that may arise.
• Transaction Records: Financial transaction records, including PKR deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction.
• KYC Documents: Identity documents submitted for KYC verification are retained for the period required by applicable regulations and for as long as the account remains open.
• Support Records: Customer support interactions are typically retained for up to three years to support quality monitoring and future reference.
• Marketing Preferences: Records of your marketing consent or opt-out preference are retained for as long as is necessary to demonstrate compliance with your stated preference.

Once data is no longer needed and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Cookies & Tracking

The bepex live website and app use cookies and similar tracking technologies to provide a functioning, personalised, and secure experience. Cookies are small text files stored on your device when you visit the platform. We use the following categories of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens, and cookies that remember your language and currency preferences. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences and settings — such as your preferred deposit method or responsible gaming limits — so you do not have to re-enter them on every visit.
• Analytics Cookies: Used to understand how players navigate the bepex live platform — which pages are visited most, where users drop off during registration, and how the deposit flow performs. This data is aggregated and anonymised wherever possible. We use this information solely to improve the platform experience.

Bepex live does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use certain features of the platform, including staying logged in.

9. Security Measures

Bepex live implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols across all platform connections
• Secure, access-controlled storage environments for personal and financial data
• Role-based access controls ensuring that only authorised team members can access personal data, and only to the extent required for their specific role
• Regular internal security reviews and monitoring of platform access logs for suspicious activity
• Two-factor authentication options available to players to add an additional layer of account security

While bepex live takes data security seriously and applies reasonable measures, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own account — including keeping your password and login credentials confidential, not sharing account access with others, and logging out of shared devices after use. If you believe your account has been compromised, contact support immediately.

10. Your Rights

As a player on bepex live, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the platform. We will respond to all valid requests within a reasonable timeframe:

• Right of Access: You can request a copy of the personal data bepex live holds about you. We will provide this in a clear, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your name or contact details have changed, you can request an update.
• Right to Erasure: In certain circumstances — such as where your data is no longer necessary for the purpose it was collected, or where you withdraw consent — you may request deletion of your personal data. This right is not absolute and may be limited by our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances — for example, while a data accuracy query is being resolved.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, particularly for direct marketing purposes. If you object to marketing, we will stop sending promotional communications immediately.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your data be provided in a structured, machine-readable format.

Exercising any of the rights listed above will not result in your account being penalised or suspended. However, some requests — such as deletion of all data — may require account closure where the data is integral to maintaining the account.

11. Children's Privacy

Bepex live is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are at least 18 years old, and KYC verification is used to confirm this where required.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the platform, please contact our support team with details so we can investigate and act promptly.

Parents and guardians are encouraged to monitor the online activities of minors in their household. Bepex live supports parental controls and recommends the use of device-level content filtering tools to prevent access by underage individuals.

12. Policy Changes

Bepex live reviews this Privacy Policy periodically to ensure it remains accurate and reflects how the platform operates. When material changes are made — for example, a new type of data being collected or a new sharing arrangement being introduced — registered players will be notified via the email address on file or via an in-platform notification.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Continued use of the bepex live platform following the effective date of an update constitutes acceptance of the revised policy. If you do not agree with a change, you may request account closure before the updated policy takes effect.

Minor updates — such as correcting typographical errors or clarifying existing language without changing the substance of the policy — may be made without formal notification. We encourage you to check this page periodically regardless of whether you have received a notification.

13. Contact & Data Requests

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential data security concern, please contact the bepex live support team. Our team is available around the clock and will handle all data-related requests with appropriate care and confidentiality.

For responsible gaming queries — including self-exclusion or deposit limit requests — please visit the Responsible Gaming page. For full platform rules governing your account, see our Terms and Conditions. For answers to common questions about how the platform works, visit the FAQ page.

You can also find general information about bepex live on our About Us page. The support team contact details — including our support email address — are available in the footer below.